Terms & Conditions


Please find the terms and conditions, which apply to your use of the K9 Disc Store website. By accessing this website, you agree to be bound by them. Also any sales and shipments are bound by these terms and conditions as mentioned.



"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by the customer via the website; "User(s)" means (a) user(s) of the website either collectively or individually, as the context requires; "Website" means the website located at www.k9discstore.com or any subsequent URL which may replace it. “We” means K9 Disc Store or its representative.



Use of the website

Customers/visitors agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws, not to upload or transmit through the website any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Customers/visitors will not upload or transmit through the website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety and the user will not use the website in a way that may cause the website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the website is in any way impaired.

Use of the website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy) will not be allowed and legal action will be taken against that person.

Order conditions and procedures

Orders are sent by email, SMS text, Facebook private message, stating at least product, desired quantity and delivery address. Where mentioned products are only available on demand. In reply to this message, K9 Disc Store will send a confirmation by means of a pro-forma invoice. Product data (such as expected delivery time) and pricing, also shipping costs and weights will be mentioned here. Customers will then confirm this pro-forma and execute payment to the account mentioned on the pro-forma invoice. Upon receipt of proof of the payment or at arrival of the ordered goods, customer will be noticed by email and the order will be shipped. An invoice will be sealed within the box and a label will be on the outside of the box, containing the description of the goods, quantities, ship to address, return address, weight and size of the box.



We reserve the right to modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to our customers and our customers confirm that we shall not be liable to our customer or any third party for any modification to or withdrawal of the website; and/or change these conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and confirm by email the reason for your disagreement. We will then look for a possible solution.

We will use our reasonable endeavors to maintain the website. The website is subject to change from time to time. The customer will not be eligible for any compensation because he cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.



We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website). Also any data acquired through orders and quotations can be used for marketing purposes as defined later in this document.



We respect your personal information and undertake to comply with applicable Belgian Data Protection Legislation.

Customers/visitors should be aware that: if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the website we shall do so.

A part from this exception, we will only use your personal data for intern use and marketing purposes. The data you provide will not be transferred to any third party involved, unless otherwise stated in these Conditions.



The Website is Copyright, K9 Disc Store. All rights reserved.



While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, wheter express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the website, or products or services offered on the website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the website or products or services offered on the website whether by us or on our behalf will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the website or the server that makes it available or products or services offered on the website whether by us or on our behalf are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.

Notwithstanding any other provision in the Conditions, nothing shall limit any customers rights as a consumer under Belgian Law.

Customers/visitors acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the website and any information provided to or taken from the website by any customer/visitor.

We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the website through a third party's hyper-text link.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the website or products or services offered on the website whether by us or on our behalf for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.



Invoices are payable by bank transfer on account number IBAN : BE76 0017 0507 5595, GEBABEBB. Please mention K9 Disc Store, Grotestraat 66, 3540 Berbroek, together with the amount and our invoice reference. Despite every reasonable efforts to match incomplete payments with outstanding orders, we will return incomplete payments and invoice all made costs to the customer.

An alternative can be offered, using PayPal for payment of open amounts. In this case a 5% surcharge will be charged to cover the costs as generated by PayPal to use their services.

Orders that are not complete at the moment of customer confirmation, will be split after agreement of the customer. The goods in backorder will be considered as a new order and be treated that way. Second option is to wait until all goods are acquired, also in consultation with the customer.

In the event of order cancellation of an already shipped order, customer agrees to pay all associated freight costs regarding the shipment. This includes shipping to the point of customer destination and the return costs of ordered merchandise.

In the event, cancellation is requested between payment and shipment, the amount will be refunded, deducted by 5% of the grand total with a minimum of € 15 to cover administrative processing. If the provision of 5% is not sufficient to cover the cost already made by K9 Disc Store, the actual costs will be claimed to the customer.

In the event an order has not been paid 30 days after shipment (only upon agreement with K9 Disc Store), a reminder will be sent by email and a second one if needed 7 days later. As a last resort a collection agency will be contacted and if needed further legal action will be taken.



All complaints are to be made in writing, wheter by email or regular courrier within 7 workdays after receipt of the goods. The complaints should be sent to info@k9discstore.com or to K9 Disc Store, Grotestraat 66, 3540 Berbroek, Belgium by regular courier. K9 Disc Store will then, together with the customer, seek for a proper solution to the registered complaint.



All goods are exclusive property and responsibility of K9 Disc Store until hand over to the shipper, assigned to deliver the parcel at a by the customer specified delivery address. From this moment onwards, K9 Disc Store can not be held accountable for eventual loss or damaging of any goods.

Orders that were not paid in full within 10 days after reception of the pro-forma invoice, are considered as cancelled and will be treated according to the procedure as described earlier in these conditions. The customer can not be guaranteed the same prices and conditions in case the customer re-orders the same products and quantities as valid during the first order.

The transportation of any goods is never a responsibility of K9 Disc Store. Shipment costs will be charged as they occur and will be mentioned on the pro forma invoice. The amount mentioned is by no way binding.

The effective amount charged will be mentioned on the invoice.

K9 Disc Store can never be held accountable for delays caused by its suppliers or other third party involved. We will communicate any change in the normal procedure to the customer as soon as possible.



If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.



These conditions (as amended from time to time) contain the entire agreement between the customer and K9 Disc Store relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between the customer and K9 Disc Store in relation to such matters. No oral explanation or oral information given by K9 Disc Store shall alter the interpretation of these conditions. You confirm that, in agreeing to accept these conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these conditions save that your agreement contained in this clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these conditions.



The conditions will be exclusively governed by and construed in accordance with the laws of Belgium whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions


Copyright K9 Disc Store 2018

Grotestraat 66, 3540 Berbroek

+32 496 52 65 94


VAT BE 0898.643.137